Q. What does your service level include ?

A. We emphasize customer service, as an integral part of our business development.

Below is the list of service-level that our customer can expect from us:

We deliver on time and to the spec as promised and uphold our agreements.
We will deliver at a self-consistent level of quality regardless of external circumstance that may affect us personally.
We uphold basic standards of courtesy; this includes timeliness and professionalism of replies whether in person, on the phone or via email.
We will respect our subjects; carefully handling property, product and props.
We will have integrity and are fully transparent in our pricing and honor our quote even if we get things wrong. If there are material variances of changes in scope, we communicate this and reason with our client.
The scope and deliverables of all assignments are clearly detailed.
We do our part to educate client where necessary; whether this be to do with technical or creative choices, licensing or otherwise.
We respect the creative rights of other photographers and clients, so that they shall respect our own.
We value our own work and do not compete other photographer on pricing alone.
If it is our fault of failure to deliver, we rectify it at our cost.

Q. How does your business process work ?

A. We streamline our work process according to the requirement of the job.

For a high-level job, our work process is as follows,

Initial client meeting, covering issues such as understanding the client's objectives; usage purposes; requirement of image. If the job covers a large area or involving complicated setup, a site-inspection will be carried out prior to the day of shooting.
Written agreement will be issued for client to approve.
Following client's approval, we will perform the photo-shoot according to the written agreement.
After we perform image stylization, client will receive a digital copy for proofing.
Touch-up with Photoshop will be performed based on the proofed images.
Deliverables.

Q. What is your pricing structure ?

A. Our pricing structure has two components: commercial license fee and production charge (if any).

License fee is calculated based on how many media for the usage of images and the license rate per image. For example, it will be counted as 2 media if client wants to use an image for Web and multiple Brochures.
Production charge is applicable only when the job requires rental for additional equipment; prop; production trailer; hiring of product stylist etc.

Please contact us if you have any more question.